We are concerned about the protection of your data and want to be transparent.
This Privacy Policy informs you of the conditions under which we process your personal data.
We thus respect the framework of data collection in accordance with French law and in particular the General Regulations on Data Protection.

Your rights
You can ask : 

  1. Receive confirmation of the processing of your personal information (or notice of non-processing of your personal information, if applicable) and access to your stored personal information, as well as additional information. 
  2. Receive a copy of the personal information you have voluntarily provided to us in a structured, commonly used, computer-readable format. 
  3. Request the correction of your personal information stored by us.
  4. Request the deletion of your personal information. 
  5. Refuse the processing of your personal information. 
  6. Request that we limit the processing of your personal information.
  7. Make a complaint to a supervisory authority.

Please note, however, that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements. 
If you wish to exercise any of the above rights or to receive more information, please contact us at the following address : La Conciergerie de Béa, 186 Petite route de Carpentras, 84210 Pernes-les-Fontaines.

Collection of your personal data
We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes and enforce our policies. Retention periods will be determined based on the type of information collected and the purpose for which it was collected, taking into account the requirements of the situation and the need to destroy obsolete and unused information as soon as possible. In accordance with applicable laws and regulations, we will keep records of the client’s personal information, account opening documents, communications and any other information required. 

We may correct, complete or delete incomplete or incorrect information at any time and at our sole discretion.

What information do we collect ?
We collect two types of data and information about our Users. 
The first type is non-personally identifiable information about one or more Users that may be made available to us or collected as a result of their use of the Site (“Non-Personal Information”). We do not know the identity of the Users from whom this Non-Personal Information has been collected. Non-Personal Information that is collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g., the type of browser and operating system your device uses, language settings, time of access, etc.) in order to improve the functionality of our Site. We may also collect information about your activity on the Site (e.g., pages viewed, online browsing, clicks, actions, etc.).

The second type is Personal Information, which is information that identifies an individual or is likely, by reasonable means, to identify an individual. This information includes :

  • Device Information: We collect Personal Information about your device that includes location data, IP address, unique identifiers (e.g., MAC address and UUID) and other information relating to your activity on the Site.
  • Contact Information: When you contact us on our Site, we will ask you to provide certain information, including your first and last name, e-mail address, and other information. 

How do we receive information about you?
Your Personal Information is collected in several ways:

  • When you voluntarily provide your personal data by registering on our Site;
  • When you use or access our Site in connection with your use of our services;
  • From third party providers, services and public registries (e.g., traffic analysis providers).

How is this information used? With whom do we share this information?
We do not rent, sell or share User information with third parties except as described in this Privacy Policy.
We may use information for the following purposes:

  • Communicate with you: by sending you messages about our services, providing you with technical information and answering any customer service questions you may have;
  • Communicate with you and inform you of the latest updates and new services;
  • Conducting statistical and analytical surveys to improve the Site;
  • Communicate through our partner De Sancy if you request it;

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 
A “cookie” is a small piece of information that a website assigns to your device when you visit the Site. Cookies are very useful and their use may serve a number of purposes, including enabling you to navigate efficiently from page to page, enabling automatic activation of certain features, remembering your preferences, and enabling you to interact with our Services more quickly and easily. Cookies are also used to ensure that the advertisements you see match your interests and are personalized accordingly, and to compile statistical data about your use of our Services. 

The Site uses the following types of cookies:

  1. Session cookies” which are only stored temporarily during your browsing session to enable normal system usage, and are deleted from your device when you close the browser ; 
  2. Persistent cookies” which are only read by the Site, are stored on your computer for a specific period of time and are not deleted when the browser is closed. These cookies are used when we need to recognise you on repeated visits, for example, to enable us to retain your preferences the next time you log in; 
  3. Third party” cookies that are set by other online services that manage content on the page you visit, for example, by third party analytics companies that monitor and analyze our web access.

Cookies do not contain any personally identifiable information about you, but we may associate the Personal Information we store about you with the information stored and obtained through cookies. You can delete cookies by following the instructions in your device preferences. Please be aware, however, that if you choose to disable cookies, certain features of our Site may not function properly and your online experience may be limited.

We use a tool based on Snowplow Analytics technology to collect information about your use of the Site. The tool collects information such as how often users access the Site, which pages they visit, when they visit, etc. This information is used to help us improve our Site. The tool does not collect any personal information, and it is only used by the host and operator of our Site for the purpose of improving its Site and its services.

Protection of your data
We take great care in implementing and maintaining the security of the Site and your information.  While we implement reasonable measures to protect information, we cannot be held responsible for the actions of persons who obtain unauthorized access to or abuse of our Site, and we make no warranty, express, implied or otherwise, to prevent such access.

Updates or changes to this Privacy Policy
We reserve the right to modify or revise the Privacy Policy from time to time; material changes will be effective immediately upon posting of the revised Privacy Policy. The most recent revision will be available in the “Updates to this Policy” section. Your continued use of Bea Concierge’s website following notification of such changes on our website constitutes your acknowledgement and acceptance of such changes and your consent to abide by them.